Shipping policy

Dispatch & Delivery

We are based in Sydney and ship Australia-wide. Orders are fulfilled and shipped directly by our trusted supply and fulfilment partners, and in-stock items are usually dispatched within 1–2 business days of payment.

If your order contains items from more than one partner, it may arrive in separate parcels with separate tracking numbers.

Couriers

Orders are shipped with Direct Freight Express or Australia Post, depending on the size, weight and delivery address of your order. Large or bulky items usually travel with Direct Freight Express.

Estimated transit times*

Destination	Direct Freight Express	Australia Post
Sydney	1 - 2 business days	1–3 business days
Canberra	1 - 2 business days	2–4 business days
Melbourne	1 - 2 business days	2–4 business days
Brisbane	2 - 5 business days	2–4 business days
Adelaide	3 - 6 business days	3–5 business days
Perth	6 - 9 business days	4–7 business days
Hobart	7 - 12 business days	3–6 business days
Darwin	9 - 16 business days	5–9 business days

These are estimates for metro areas. Regional and remote addresses can take longer. Weather, public holidays, peak periods and carrier delays can also affect delivery.

If an item is out of stock

The timeframes above apply to in-stock items only. Occasionally an item may sell out or be temporarily unavailable after you order. If that happens, we'll contact you, and you can choose what works best for you:

Swap it for an alternative. We'll suggest an identical or similar product from the same brand or another brand. It may differ slightly, for example, in fragrance, size or colour, and we'll tell you exactly what's different before anything changes. If the alternative costs less, we'll refund the difference. If it costs more, we'll let you know, and you can decide.
Wait for restock. We'll give you the expected restock date and ship your item as soon as it arrives. Delivery timeframes will start from the new dispatch date.
Cancel for a full refund. You can cancel just the unavailable item or your whole order.

We'll never substitute a product without your agreement, and you can change your mind and cancel at any time before your item ships.

Delivery fees

Shipping is calculated at checkout based on your delivery address and the weight and size of your order. We pass freight on at cost and don't add a markup.

Couriers charge by whichever is greater: the actual weight or the cubic (volumetric) weight. This means large but light items, such as bins, can cost more to ship than their weight suggests.

Shipping quote accuracy

Our checkout calculates shipping automatically. For some bulky items, the quote may occasionally be lower than the actual freight cost. If this happens, we'll contact you before dispatch, and you can choose to:

pay the difference, and we'll ship your order, or
cancel your order for a full refund.

We won't dispatch your order or charge you anything extra without your agreement.

Delivery address

Please check your delivery address carefully at checkout. If an address is incomplete or incorrect, your order may be delayed or returned, and redelivery may involve an extra freight cost. We'll contact you before any extra cost applies.

Tracking your order

Once your order is dispatched, you'll receive an email with your tracking number. Please allow 24 hours for tracking to update after dispatch.

You can also check your order status and tracking anytime by logging in to your account with the email address you used at checkout.

Can't find your tracking details? Check your spam folder, then contact us on 1300 86 76 11 or through our contact page.

Delays, lost or damaged parcels.

If your order is significantly delayed, lost in transit or arrives damaged, please get in touch with us, and we'll work with the carrier to resolve it, including a replacement or refund where appropriate. Please report damage as soon as possible and keep the packaging and photos, as the carrier may need them.

Your rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

*(Business days from dispatch to delivery)